Sound transcription that is online is a tough industry. It's obviously incredibly useful for their businesses and many folks, although it's competitive, additionally, it may be confusing. These are all facets common to everyone involved with the transcription rates providing business. Well, that's not precisely accurate. Everyone has customer service. But AMAZING customer service - that's a rarity.
With all these choices out there for customers it amazes me that some transcription businesses don't offer 24/7 customer support - HELLO!!! Timezones and more working hours mean the significance of transcription services doesn't cease! So why could it be that very few transcription firms offer round-the-clock support and service.
One of the most important things - the price! some transcription services do not communicate well about apart from the 24/7 facet, Wishywashy per line estimates, or a couple of days between emails detailing transcription speeds... a couple of days! I believe that if you value your customers, they should be responded to by you, instantaneously. If not immediately, then promptly. ASAP = As Soon As Possible. That's a serious instance of gents, ladies and ASAP fraud.